Reducing Outages & Downtime for Pennsylvania’s ACA Portal

Pennsylvania’s Department of Human Services (DHS) was designated as the agency responsible for managing the rollout of its Affordable Care Act health insurance exchange to fulfill the mandate for citizens to have access to health insurance. Sightline’s IT performance analytics solution was implemented to help the team identify potential performance issues, reduce system outages, and prevent application downtime before, during, and after the ACA implementation.

The ACA implementation in Pennsylvania required DPW to integrate its statewide IT infrastructure with new IT applications and services from the federal government and synchronize its rollout with a series of mission-critical events happening simultaneously across all 50 states nationwide. DPW needed to ensure a smooth transition to the new healthcare exchange so its citizens could easily register, access, and review newly-available ACA health insurance options to determine their appropriate level of coverage.

Sightline EDM™ empowers the agency to monitor system resource utilization, measure application response time, and compare the performance of legacy IT applications running on its Unisys mainframes with new applications deployed on Windows servers. This ensures that the health, stability, and availability of their entire IT infrastructure are maintained and able to support the ACA rollout. Read the full case study to learn more.