Cygnus has a mission to help companies support and maintain IoT products across the globe. Our flagship product, Reach, is a patented technology that allows companies to properly support their products after launch. By leveraging a mobile phone, the support technician can directly and securely interact with the customer’s IoT product to control it in real-time, allowing them to diagnose and fix any issues. This product has led to a 90% reduction in call times, 75% fewer product returns, and 75% fewer technician visits while providing a great support experience for customers and support agents.
Remote Customer Support: What Are the Benefits?
Implementing remote customer support solutions reduces costs, streamlines operational efficiencies, and empowers support technicians.
How Smart Retailers Can Deal With Costly Returns
IoT devices have become more sophisticated with the growth of the industry, creating complexity that can occasionally drive away potential customers. Businesses need to concentrate on making the s...
Becoming A Customer Support Hero In an IoT World
How do you become a customer support hero? Here are some ways to look at and adapt with your customer support representatives.
Four IoT Customer Support Strategies For Innovative Businesses
Most IoT projects fail because companies put blinders on and stay in their ecosystem. Here are four customer support strategies for innovative businesses.
